Shipping
Every order is individually wrapped with care and is prepared and inspected by Katherine.
UPS Ground shipping is used with full door-to-door tracking for domestic purchases.
Worldwide shipping for prints is offered at a flat rate of $24.99
Print orders are sent within 1–3 working days.
Estimated delivery times:
- North America: 5–7business days
- International: 10-14 days
You will receive a tracking number by the email you provided at checkout once your order has been dispatched.
Customers are responsible for any customs duties, import taxes, or fees imposed by their country for the delivery of limited edition prints. These charges are not included in the item price or shipping cost and are the buyer’s responsibility.
Customs policies vary widely from country to country, so please check with your local customs office for more information. Delays due to customs are also beyond our control and may affect delivery times.
Returns
All purchases are final sale. I do not offer refunds, exchanges, or returns.
If your work was damaged in the shipping process, please contact me within one week ( 7 days ) of delivery with clear photographs of the packaging and the work of art. No refunds will be given but we can work together on a replacement or store credit in the rare case of this occurrence.
Please email: katherine@pencilsportraitspaints.com